Monitoring Collaboration and Messaging Applications Best Practice and Considerations
Collaboration & Messaging apps like Webex, Zoom, Teams, and Slack can be challenging for any organization to tackle. As these cloud resources are being consumed from remote locations maintaining control of what users can and cannot share has become more challenging. Furthermore, consider apps like QQ, WeChat, and KakaoTalk that use certificate pinning, and you quickly realize that control becomes a privacy concern. This doesn't always have to be the case, however in this battle for control its more important than ever to address privacy first.
Here are a few things to consider:
Some applications leverage other Cloud Storage Resources to share content. For instance Cisco Webex Teams uses alternate domains for Cisco Spark Messaging and chat. MS Teams uses OneDrive, Zoom can use Google Drive. Mapping collaboration and messaging apps to Cloud Storage will minimize false negatives and make policy creation and testing much easier. De-