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Next Gen SWG

This is a discussion board on Netskope’s Next Generation Secure Web Gateway, a cloud-based web security solution that prevents malware, detects advanced threats, filters by category, protects data, and controls app use for any user, location, device. It unifies our industry-leading CASB, SWG, and DLP into common policy controls with custom reporting and rich metadata for ad-hoc queries.

  • 185 Topics
  • 456 Replies
185 Topics
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deepakk
asked in Next Gen SWG
How Netskope is categorizing the URL's?

Just to check how Netskope is categorizing the URL's Malicious? just want to understand backend Technology and the process around it. Are you using any third-party Intelligence  or own AI/ML technologies.

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msouza
Netskope Employee
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mpochan
posted in Next Gen SWG
Google Docs Latency and Loading Issues

Has anybody else observed latency and loading issues with Google Docs for Mac/Chrome users who are accessing them via the Netskope Client via the SWG? We're seeing sporadic behavior where documents shared with users will take 3-7 minutes to load, comments will fail to post, and sometimes pages just age out. This is not isolated to a specific region or POP, but disabling the Netskope client immediately resolves the issue.  It's become enough of a problem that we are considering putting in an ssl decryption or steering exception for Google Docs. This behavior will manifest for several hours, go away, and then reappear. Just curious if anyone else has seen it and/or has any suggestions on any potential fixes. 

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aramachandran
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Netskope Partner
MetgatzNKNetskope Partner
posted in Next Gen SWG
Multi-user in non-AD environments - Users in Google and Okta

Multi-user in non-AD environments - Users in Google and Okta Hello, good afternoon, I hope all is well. I have the following question. In an environment where you have users with Okta and others from Gmail, for user accounts, how would you do in environments where you do not have Active Directory for multi-user workstations ? I mean example: We have approx 30 workstations shared, by 3 or 4 people, where different people login to that workstation in different work shifts, with different local account on those workstations.So these machines use local accounts but I need to differentiate the access privileges of each of those 4 people/accounts to different access level for Netskope policies. How do I use multi-user or Multi-User Mode in this kind of environment? Is it possible to do it IDP-like with Okta accounts as with Google Workspace accounts ? Thank you for your time and your collaboration Best regards

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S
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Netskope Partner
MetgatzNKNetskope Partner
asked in Next Gen SWG
Synchronize users from Google Apps/Workspace and Okta for user/group provisioning and Admin Console

Synchronize users from Google Apps/Workspace and Okta for user/group provisioning and Admin Console SSO Hello good afternoon, thank you for your support, for your collaboration and for your valuable time.Is it possible to synchronize users/groups from Google Apps/Workspace accounts ? in order to provision user/groups for policy management ? Can I synchronize users from Okta and users from Google Apps/Workspace at the same time?Is it possible to use SSO for the use of Google Apps/Workspace user credentials for the Tenant Admin Console? Thanks for your time, good vibes and your collaboration. I remain attentive Best regards

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S
aramachandran
aramachandran
posted in Next Gen SWG
Vulnerabilities in Browsers ? Yup! Advanced Analytics and NG-SWG policies to the rescue !

Browsers with Zero-Day Vulnerabilities ? What am I talking about you might think -   Well, it happened with Chrome recently -  for the third time this year - CVE-2023-3079  released earlier this month affects Google Chrome prior to 114.0.5735.110 by allowing a remote attacker to potentially exploit heap corruption via a crafted HTML page. (Chromium security severity: High)    Sounds serious? Oh you bet - a CVSS Base Score: 8.8 HIGH is not something I'd want to ignore - NIST metrics below indicating a low level attack complexity is all you need to know here to ensure your fleet gets updated ASAP.       Where I'm getting at is that monitoring versions of critical pieces of software like your users browsers is very important. The question becomes, how? Of course, most admins may rely on a software deployment tool to track this - JAMF, SCCM etc. But did you know that Netskope, since it is widely used as a NG-SWG/CASB 'inline

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Zulkifal
S
Siva
posted in Next Gen SWG
Citrix XenApp / vApps

Hi There,  What is the recommended deployment method for Citrix XenApp / vApps where multiple users log onto the same server concurrently. (Multiple users sharing same IP)

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R
X
Netskope Partner
xavy2310Netskope Partner
posted in Next Gen SWG
Google Chat

I am creating a DLP rule where I place the Post activity and the Block activity but it does not perform the action that is allowed, on the contrary if I select Teams there it does block the same policy.

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ppasseri
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Netskope Partner
Carlos1Netskope Partner
posted in Next Gen SWG
CA certificates with MDM WorkspaceOne Android

Hello!I´m preparing test environment to make support for Customer with Workspace One and Android Device.The applications installs OK! But the certificates is not present in the work "container". In personal conteiner, I installed the certificates manually from Settings (upload CA) and works fine with the browser  access (Tested with Deny Category, notifications show me this block)But in the work profile, this settings is not working.Does anybody knows how to install certificates with MDM WorkspaceOne in the work space? (container Work space) Thank you very much!

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C
Netskope Partner
H
Netskope Partner
hhamzaNetskope Partner
posted in Next Gen SWG
Email Notification for User Justification Reason

Hi, we are stumbled upon a use case where when a user is presented with justification reason box for "Policy Violation" they are required to input the reason and this should generate an email notification to our dropbox that will generate a ticket in our ticketing system (connectwise)  However, even though we configured the ticket orchestrator on cloud exchange we are able to get the "alerts" with the help of plugins notifier, netskope ITSM CTO's. This set up is not creating any tickets as you can see from the screenshot attached.  We are looking for a way for the users when they justify the reason to use blocked page, this should generate an email notification to our dropbox. We have tried adding the email to the individual policy email notifications but this does not provide us with user justification reasons.

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M
Netskope Partner
F
Netskope Partner
farhanNetskope Partner
posted in Next Gen SWG
Reverse Proxy Limitations

Hi Team, Greeting  We are having a customer requirement regarding an Private application/Custom Application which SaaS based application. Like HRMS so I need to know the R-proxy part as the we can able to done reverse proxy in NG-SWG as client want a visibility to there pvt app/custom app for unmanaged user accessing the Application. I got confused a little bit here. Does R proxy able to support the custom or pvt apps or just support the known business' usage application in R proxy like 0365 Gsuite. Salesforce etc. Can i do reverse proxy integration with Custom apps and Pvt app we approaching the NPA CASB but due to some commercial they want to try it on NGSWG. 

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Netskope Partner
A
Anonymous
asked in Next Gen SWG
Netskope DLP user coaching for sensitive data move to Whatsapp, Telegram Desktop Apps

Dear All Does Netskope’s SSE solution can coach if sensitive data gets moved into Whatsapp, Telegram, desktop apps? If yes, from where I can define the (Whatsapp/Telegram) desktop application to be use on the real-time policies? Thank You

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msouza
Netskope Employee
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Netskope Partner
FaizNetskope Partner
posted in Next Gen SWG
Internet slowness issue

Hello Members   Need a help.   if any user is facing internet Speed issue or slowness issue.  what might be cause..? Any specify troubleshooting for that..? .

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S
Netskope Partner
E
Netskope Partner
embentilNetskope Partner
posted in Next Gen SWG
Client Affecting User Activities

 When the client is installed, the end user is unable to reach certain sites like cisco.com.Meanwhile, no policies have been applied to the user.I was going to ask them to check their firewall, but this issue occurs even at home without connecting VPN.

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S
aramachandran
aramachandran
posted in Next Gen SWG
Google's new TLD Mayhem - SWG Policy Recommendations

A long time ago, Google applied for the .zip Top Level Domain(TLD) to ICANN and their application was granted. Recently, Google (Google Registry to be specific) announced that these TLDs will be available for use. These include domains like .Foo, .Zip, .Mov etc. Whilst they may seem innocuous on first glance, there is a big risk for malice when it comes to these top level domains. Let's say I write an email/blog/slack message that references a file abcd.zip. abcd.zip would never have been considered an 'internet bound link' back in the day.Of course, one ought to never blindly click on such links and ought to identify the 'linked' destination.<cough> Internet Security Awareness </cough>. But this is no longer the case with Google's announcement.  A threat actor could register the domain abcd.zip and point the file to a malsite abcd.zip, and subsequently, if a user were to click on such a link, trigger the auto download of a malicious file.This calls for enter

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aramachandran
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mochi
posted in Next Gen SWG
bypassAppMgr Blocking UDP against Exception specified IP

Hi,Kindly advise me that we set "Exceptions" registration on certain IP,and the bypass setting seems working on TCP request, but UDP ones are blocked as below. [log said:]bypassAppMgrUDP.cpp:219 BypassAppMgr Blocking UDP connection from process: google chrome helper, dest IP:xx.xx.xx.xx(we set one on Exceptions) Do we need another setting on UDP? kindly advise me!

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M
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Netskope Partner
aatienzaNetskope Partner
posted in Next Gen SWG
Netskope Agent - pac file - explicit proxy over ipsec

Hi all,   I have a customer that uses pac file mandatory, for users with the agent installed and users who don't have agent, and can't differentiate between them, therefore all the pc's use pac file.   With non-Netskope explicit proxies over ipsec, this pac file configuration does everything works ok. addon-customer1.goskope.com -> proxy*.goskope.com -> direct   When the proxy is a Netskope explicit proxy over ipsec, the agent is disabled.   Is there a way to change the behavior so that the pac file can coexist with Netskope explicit proxy ipsec without the agent not being automatically disabled?   Thanks!!  

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A
Netskope Partner
F
Netskope Partner
farhanNetskope Partner
posted in Next Gen SWG
SWG SSE and Netskope NGSWG

Hi Netskope team, Congratulations on the leadership in Magic Quadrant in SSE. Please help me with my below query. As Netskope offers NGSWG, can you let me know the features of NGSWG provided in detail?As I know this includes WebDLP, URL filtering, SSL inspection, Authentication, and In-line CASB Content filtering. It's the combination of DLP SWG and CASB. Can you please let me know the limitations of DLP and CASB in NGSWG and the traditional SSE SWG and Netskope NGSWG?  

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stevan
asked in Next Gen SWG
Netskope Cloud Firewall Recommendations, Practical Advice, and Use Cases

A Security Practitioner's Perspective Netskope Cloud Firewall Recommendations, Practical Advice, and Use Cases Background This document provides recommendations, practical advice, and use cases for Cloud Firewall (CFW).  When enabled in a tenant and applied to a steering profile, it will steer all traffic regardless of type-HTTP, HTTPS, and non-web traffic types. The non-web traffic includes TCP, UDP, and ICMP traffic.   CFW provides advanced security and access controls without the cost, complexity, and performance limitations of traditional firewall appliances. It accomplishes this through an integrated cloud-hosted firewall solution with granular control over outbound non-web traffic visibility.   It provides network security on outbound traffic across all ports and protocols for users and/or groups based on policy controls including a 5-tuple, fully qualified domains and wildcards as destinations, and an application layer gateway for FTP; the 5-tuple includes source

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Netskope Partner
M
Netskope Partner
MetgatzNKNetskope Partner
asked in Next Gen SWG
Client Mobile Android - Default do-not-decrypt Android traffic for versions Nougat and above

Hello community, how are you doing. I am running a test from my Netskope client, Mobile Android version. When I check the event logs of Page events, the following appears and I don't have any policy that generates bypass at SSL decrypt level or Real time rule.I'm testing and I don't see it blocking the sites that it does block in a rule with the client on a workstation, but from the Netskope Mobile Client on Android the following appears: Bypass Reason:Bypass_reasonSSL Do Not Decrypt Bypass Policy MatchedBypass Traffic:yesSrc Time:Tue Apr 18 20:22:00 2023Ssl Decrypt Policy:yesUser Generated:yesType:connectionPolicy Name:Default do-not-decrypt Android traffic for versions Nougat and above Are there any restrictions on client installation and use of Mobile Android ? Is there any extra step to do when installing the client on the mobile Android from the invitation ? The Android version I am using in the test is "11". According to the Netskope site it is supported.

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Netskope Partner
oscarNetskope Partner
asked in Next Gen SWG
[DLP] ChatGPT DLP is not working properly (newline )

Hello all, I considered posting this here since my comment in the following post might be not seen:Netskope DLP use cases for ChatGPT - The Netskope Community We found the reason DLP is not working for chatGPT.ChatGPT input is sent as a HTTP POST, sending the message inside the JSON payload.The problem comes when the input text contains newline characters.Nweline characters are sent as ' ' and Netskope does not treat these as newline but as a literal '' and an 'n'.This means if I send for instance a list of card numbers or SSN numbers as follows:132412341234132412341234 What is being actually sent is "132412341234 132412341234".Netskope sets implicitly word boundaries to entities, this means word boundary characters (dot, coma, semicolon, whitespace, etc) must be found before and after the sensitive data to match. Considering the format the data is sent to chatgpt, what netskope sees is:"132412341234" and "n132412341234".Thus the second SSN numbers won't match beca

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O
Netskope Partner
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wilson
posted in Next Gen SWG
Epic Health care software and SWG - looking for commentary

I was looking for anyone with experiences with converting over to SWG that includes the Epic (www.Epic.com).  Lessons learned, SWG implementation schedule, really anything. 

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Lockdown
posted in Next Gen SWG
SWG Slow Download/Upload Speeds

Has anyone experienced slow download/upload speeds when implementing SWG? It appears to be with large image files. When the Netskope client is disabled, the download speeds are much faster.Thanks.

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L
M
Netskope Partner
MetgatzNKNetskope Partner
asked in Next Gen SWG
Sites with self-signed certificates - apply exceptions -not global

Good afternoon, thank you for your time and good vibes.I have the following situation:We know that by default at Global level, Netskope, is blocking sites with self signed certificates.In certain cases there are sites we say "known" somewhat controlled, where there are VPN access portals, sites or systems with self-signed certificates, etc..Now the idea is not to apply it globally, but by means of exceptions, so as not to allow all sites with self-signed certificates, but only some based on need and demand.Then I tried to apply a web policy, with action Bypass and it did not work, it still shows the blocking of sites with self signed certificate, as I did not intend to allow it globally, I added a policy, of SSL decrypt, to not make decrypt to a custom web category, that contains these sites, to omit or bypass the blocking. Well this worked, but with this I feel that we lose visibility and inspection to these sites, therefore, please clarify what is the position, recommendation, proced

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wilson
posted in Next Gen SWG
Asking for support on Cert-Pinned App enhancement request request to block specific URLs

With Cert Pinned Apps, one can can specify an application (Windows EXE, Mac Process, etc) and what domains to bypass.  While there is a block option, you cannot specify specific domains, it treats the field as a "*" regardless of what is placed in the field.    My use case is that I have an application that one can put APIs into.  This is very useful, but i would like to prevent OPENAI.COM.  However, as programmed by Netskope, despite specifically putting OPENAI.com in the URL list, it blocks all Internet access from the application, which is causing disruption. This is not not explained at all during the creation process and has a single line dedicated to it in a KB article. Blink and you will miss it!   “Block: The mode and other options are not applicable and the client blocks all the app traffic”(Reference:  https://docs.netskope.com/en/adding-exceptions.html)  I am asking for support.   Please tel

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W
M
Netskope Partner
MetgatzNKNetskope Partner
posted in Next Gen SWG
Support for corporate applications from Mobile with Android and IOS Smartphones

Support for corporate applications from Mobile with Android and IOS Smartphones Hello good afternoon, thinking about SSL Pining, and applications that can not be decrypted their traffic. In environments with Android and IOS mobiles, in the following native applications not Web/Cloud: Onedrive, Outlook, Sharepoint, Office 365 Suite. Thinking about the full of features and the support of these features of the Netskope Suit ( CASB, SWG, DLP, Threat Protection, API Protection, etc ) what are the scopes, limitations with respect to mobile devices with Office 365 applications. Thanks for the collaboration, for your time and the good vibes. Best regards

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Rohit_Bhaskar
Netskope Employee

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