We recently enabled SWG, and file transfer download speeds are extremely slow. Is anyone else having this issue? We enabled DTLS as recommended by Netskope, but that did not fix the problem.
Solved
Secure Web Gateway (SWG) Slow Download Speeds
+6Best answer by jsalmeron
Hi!
Could you check if you have the log level as "info"?
If not, please change that.
Cheers!
+11Can you refer to this performance troubleshooting guide and run some traces at different layers to understand where the problem is? This will be a good start
https://support.netskope.com/s/article/Netskope-Performance-Troubleshooting-Guide
+6Thanks for the information.
I noticed some of them have Debug? Can this make a different in performance?
+6Yes! Because the agent needs to write all the operations in the HDD,
Please, put this as Info Level, I’m almost sure that’s the problem
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